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New customers only: The ArthroGel Trade-In Offer is available exclusively to new ArthroGel customers who have not previously purchased ArthroGel from us.
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Eligible products: Customers may trade in a previously purchased cream, gel, balm or similar product. ArthroGel products are excluded from this promotion and cannot be traded in.
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No physical return required: Customers do not need to send us their old product or provide proof of purchase. Trade-in valuations are based on the information provided during the online quiz.
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Trade-in discount: Eligible customers will receive a promotional discount to apply to the purchase of one single tube of ArthroGel only and cannot be applied to multipacks, bundles or other products.
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One use per customer: The offer is limited to one trade-in discount per new customer. Multiple submissions, accounts or orders do not entitle customers to additional discounts.
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Personal use only: This offer is available exclusively to end customers purchasing for personal use and is not available to trade, commercial or retail buyers.
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Code validity: Each discount code is valid for 14 days from the date of issue. Expired codes cannot be redeemed or extended.
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No cash alternative: Trade-in codes have no cash value, cannot be exchanged for cash, transferred to another person or redeemed against delivery charges or any other product.
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Combining offers: Trade-in discounts cannot be used in conjunction with other promotional codes, discounts or special offers.
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Redemption: The discount must be applied at checkout when purchasing an eligible single tube of ArthroGel. Codes cannot be applied retrospectively to completed orders.
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Misuse: We reserve the right to refuse or cancel a discount where we reasonably believe the offer has been misused, including duplicate redemptions, false information or attempts to circumvent the new-customer restriction.
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Promotion changes: We reserve the right to amend, suspend or withdraw this promotion at any time. Changes will not affect valid discount codes already issued, except where necessary to prevent fraud or comply with the law.
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Statutory rights: This promotion does not affect your statutory consumer rights or any applicable ArthroGel money-back guarantee.
