What do I do if my order hasn't arrived?
You can track each order using the link in your shipping confirmation email. We recommend that you take a look at this link before getting in touch with us as this will be the quickest way of determining where your order is.
If more than 14 days have passed since your advised delivery date and you have not received an email or text message update, then please get in touch and we will do our best to assist you.
Why has my order not arrived yet?
Although we do our best to ensure that you get your order as quickly as possible, unfortunately on occasion human errors do occur and there are delays with your parcel. Please be assured that this isn't intentional and we will always work to rectify the problem in a professional manner.
When will I receive my order?
Typically you will receive your order within 72 hours of placing an order, excluding bank holidays and weekends. If your order has not arrived when expected we recommend that you check your order confirmation and shipping emails for the expected delivery date.
Why haven't I received all of my order?
Check your confirmation email to see if all items were ordered.
Occasionally when we pack an order some of the items may unfortunately be unavailable. We don't want to delay the rest of your order so we may cancel the out of stock item and send the rest. This also applies when you've ordered items that are stored across separate warehouses. In this instance we will send separate orders to you and therefore they may arrive at slightly different times.
Where can I find my order details now I won't receive any paperwork in my parcel?
We're going paperless where possible to help and do our bit for the environment. Please don't worry - you will still receive all of the information that you would expect to find, it's just in a digital form. We'll keep you updated on order processing, shipping and order feedback by email.
If you're struggling to find your paperwork, please get in touch with us and we'll be able to help find what you're looking for.
I haven't received any paperwork, how do I return an item?
Easy - simply give us a call, send us an email or use our online chat system and we'll point you in the right direction.
We offer a 60 day return policy - no questions asked and so you have plenty of time to change your mind.
Please note that unless an opened cosmetic product is faulty we are unable to offer a refund or exchange. All returns are evaluated before being processed.
Faulty items can be returned to us at no charge (as you'd expect!), however if you've simply changed your mind then returning goods to us is at a cost to you. We recommend using a recorded or tracked service so that you can keep an eye on the parcel until you receive your refund or exchange.
All returns should be sent to: Tower Health Returns, Unit 27 Manvers Business Park, High Hazles Road, Nottingham, NG12 3GZ.
How do I give feedback?
If you would like to contact Tower Health regarding a compliment, complaint or to give us feedback regarding one of our products or your shopping experience, please use our Contact Us page. We also invite you to make use of Trustpilot and Google reviews.
Why do I need to give you my email address and mobile number if I am shopping as a guest?
If you provide us a valid email address and mobile phone number when you checkout as a guest, we can send you updated about your parcel including the order number, order details and when it will be delivered to you.