Is the Tower Health website secure?
All of our pages that deal with your personal or payment information are HTTPS secured so your data will be safe.
What is the Tower Health security and privacy policy?
At Tower Health, we believe in making things easy for our customers. We know there's nothing more frustrating than needing to read endless small print.
Tower Health is committed to protecting your privacy. We believe in using your personal information to make things simpler and better for you. We always keep your personal information safe and never sell it to third parties. We're always open and honest on why we collect your personal information and how we used it. We may share your data amongst affiliated companies in order to provide and keep you informed about our products and services, to handle complaints and queries and to give you the best customer service where possible. Tower Health collects personal information about you whenever you shop with us, this may include your name, address, contact details, browsing history and purchase history.
We are acutely aware that all data we hold is your personal data and so we will only send marketing material if you have agreed for us to do so. You are always in control of your data and can request it's deletion at any time by emailing cs@lyfespan.co.uk, our data controller.
A bit more detail on our Privacy policy
This Privacy Notice is designed to help you understand why we collect and retain your data. It also provides details on how to access and update your information. Click here for more information.
Tower Health use email, SMS, direct mail and targeted online advertising to send you product updates, promotional offers and other marketing communications based on the information we collect about you. You may withdraw your consent or manage your preferences at any time. To unsubscribe from email marketing click unsubscribe at the bottom of our marketing emails. To unsubscribe from marketing SMS please reply CANCEL (message and data rates may apply).
Who are we?
Lyfespan Ltd (T/A Tower Health) is a private company selling high quality natural health supplements, and health and wellbeing products
What do we collect?
To enable us to process your order we will ask you to provide personal details such as:
- Name
- Email address
- Password
- Address and telephone number
- IP Addresses and Cookies
We also store some observed data such as your browsing history or click through email behaviours. We may also group customers depending upon their geographical location or sales behaviour.
What do we do with your data?
We use the data we store to fulfil your orders and send you personalised, relevant communications regarding our product and services. Lyfespan may share your personal information among affiliated companies in order to provide, and keep you informed, about our products and services, to handle any complaints or queries, and to give you the best customer service we possibly can. However, we never lose sight of the fact that it is your personal information and we will only send you marketing material if you have agreed that we can do so and where we have a ‘legitimate interest’ in doing so.We share your data with our trusted fulfilment partners and ensure all appropriate contractual safeguards and security is in place. These include warehouse packing services, IT systems, hosting providers and IT support to fulfil your order; mailing houses and email services to send you marketing (where you have permitted us to) and marketing analysis third parties including an independent product and service review provider.
We may send information outside of the UK where we use a service provider or technology provider based overseas.Where we send personal data outside the European Economic Area ("EEA") we will ensure that suitable safeguards are in place to protect the information. Your data will be kept for a reasonable period after your last interaction with us. We need to keep transaction information for auditing and statutory reporting purposes for this period, however we can remove you from our marketing database at your request.
We use cookies on our website – partly to provide basic web services and partly to help us monitor and track website usage through Google Analytics. We do, from time to time, use cookies to allow us to better target adverts to website users. You can read more in our Cookie policy:
By using the Site you consent to us using the cookies described below.
Cookies
First party cookies are used to retain your basket selection and help us to remember your browsing history, product and information preferences. We use cookies to enable you to add products to your shopping basket. We also use first party cookies to help us balance our servers. This allows us to deliver quick page load times for our customers.
Tower Health's first party cookies contain no personally identifiable information. All personally identifiable Information on browsing, preference and purchase history, is stored in our secure website data base. This information is collected for our internal purposes only and shall not be disclosed to any other organization except as required by law.
Third party cookies are cookies that pass on information on browsing and purchase activity to third party service providers. Lyfespan primarily uses third party cookies to help us conduct website tracking and monitoring to ensure we provide our customers with the best possible shopping and web experience. We use the web analytics platform provided by Google called Google Analytics. We will also intermittently use third party cookies to gather behavioural, browsing and demographic data. This information is used by third party partners to deliver marketing and advertising activities.
We understand that people have different privacy concerns. You can choose not to receive a cookie file by enabling your web browser to refuse cookies or to prompt you before you accept a cookie. Unless you have adjusted your browser setting so that it will refuse cookies, our website will issue cookies onto your device. Please note that if you refuse to accept certain cookies, some of the functions on the Lyfespan website such as adding a product to a basket may not work.
By agreeing to these terms and conditions you are accepting the use of first and third party cookies on and by the Lyfespan websites. Further information about cookies can be found by clicking on the following links;
http://www.allaboutcookies.org
Credit or Debit Cards
Lyfespan Ltd does not process or store credit or debit card information once your transaction is complete. All card payments are securely processed by Shopify which then provides Lyfespan with a token to take future payments or apply refunds.
Your Rights
If you would like a copy of the personal data we hold about you, please contact us and ask for a 'subject access request'. We will require you to verify your identity.
You have the right to object to processing that is likely to cause or is causing damage or distress and decisions being taken by automated means.
You have the right to have inaccurate personal data rectified or removed – if you would like to do so please contact us on cs@lyfespan.co.uk.
You have the right to have data removed where Lyfespan does not have a legal basis to retain this information for example for accounting and auditing purposes.
You have the right to stop direct marketing at any time by emailing cs@lyfespan.co.uk.
Your data will be disclosed where obliged by law to do so.
Lyfespan has appointed a Data Protection Officer, who you may contact via cs@lyfespan.co.uk
How secure is your data?
Lyfespan employs a wide variety of security measures to back up, protect and manage your data. All third parties are scrutinised and subject to appropriate contractual safeguards. We document all data processing and review this regularly. Staff are regularly trained on security and policies and we use strict access controls.
Reviews, ratings, promotions and competitions
To leave a product rating or review you must have purchased that product. All reviews are independent review. Lyfespan do not vet poor reviews – but may respond directly to them.
The poster continues to own all rights to content provided to Lyfespan. However Lyfespan reserves the right to use this content royalty free as part of its marketing and communication programs. The purpose of reviews is to help people who haven't brought the product to learn from the experiences of those that have.
Updates to this Notice
This Notice may be updated from time to time in line with current legislation and best practices.