Contact Us

Please feel free to contact us using one of the the following methods for any query that you may have. Tower Health will respond as soon as possible to enquiries.

Tower Health
Unit 24 Wilford Business and Industrial Park,
Ruddington Lane,
NG11 7EP

Tower Health Order line Telephone: 0800 953 1666 lines open 24/7

Tower Health Customer Service Telephone: 0800 953 1666 lines open Monday to Thursday - 9am to 5.30pm | Friday - 9am to 5pm

Tower Pharmacy Telephone: 0115 9778370 (9am-5pm Monday to Friday)

International Telephone: +44 115 977 8370 (for calls outside of the UK)



Complaints procedure

We are committed to providing a high-quality service to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards and ensure it doesn't happen again. If you have a complaint, please contact us using one of the methods below: 

Telephone: 0844 243 9000 (8am-8pm 7days a week)


If your complaint is concerning a pharmacy related incident please contact our duty pharmacist in the first instance on one of the methods below:

Telephone: 0115 9778370


Should you not be satisfied with the outcome of your complaint, your next option would be to contact your local health authority with the nature of your complaint.

If at this stage your complaint has not been resolved, you may wish to contact the General Pharmaceutical Council who can be contacted using one of the methods below.

Telephone: 020 3365 3400

Online form: 


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