Terms and Conditions

Under the Consumer Protection Distance Selling Regulations you have a statutory right to cancel your order and receive a full refund. You may cancel your order up to and including the seventh day after receipt.


To order, simply add a product to your basket and follow the steps given during the checkout procedure. Payment can be made using Visa, MasterCard, credit / debit cards using our secure encrypted server so you can be sure that your information is safe. When the order process is complete you will be delivered to the order acknowledgement page which will confirm that your order has been placed. You will also immediately receive an email to confirm your order and inform you of your order number for reference purposes.

For customers selecting the VAT exempt price

This product is a VAT exempt product when purchased for use on a chronic or disabling condition such as arthritis, osteoarthritis or sciatica, provided you have suffered with the condition for at least 3 months. VAT relief is not available for short term injuries.

VAT Declaration: By selecting the VAT exempt price I declare that I am chronically sick/disabled and that I am receiving a product from this website for my own personal use. I claim that the supply of this unit is eligible for relief from VAT under group 12, schedule 2 of the value added tax act 1994.

Delivery Information

UK Standard 48 - 72 Hour Delivery  is £3.95 (mainland UK).

UK Express 24 - 48 Hour Delivery is £5.95 (mainland UK).

International Delivery is £12.95 (including Channel Islands, Republic of Ireland, Isle of Man, rest of the world)

Orders placed before 3pm are dispatched the same day. Unless your order is a pharmacy product, which would be subject to approval, this could lead to your order being dispatched the following working day.

Pharmacy Department

All items in our pharmacy department are subject to the approval of the pharmacist

Online doctor orders are subject to the approval of the pharmacist and expected delivery is usually within 3-5 working days.

Our pharmacy opening hours:

Monday-Friday 09:00-17:30
Saturday-Sunday closed

Should you need a pharmacy service when this pharmacy is closed please contact your local NHS service provider.

 You can find your local service using : http://www.nhs.uk/service-search

 Alternatively if your request is not urgent you can call the NHS Non-emergency services on 111


Pharmacy Deliveries

I understand that to avoid undue delay in receiving my pharmacy order there may be occasions when I am unable to sign for my pharmacy order(s) in person.I therefore give my consent and accept full responsibility for my pharmacy order(s) to be delivered to my nominated delivery address without a signature.

 I will also make suitable arrangements to ensure that I collect my item(s) promptly from the premises specified, or any other suitable safe place that has been indicated by me when placing the order. This also applies to any other location that the courier deems suitable.

Tower Health cannot be held responsible for any pharmacy order(s) that has not been stored safely and according to manufactures instructions, or that have not been safeguarded against any unauthorised access once the order has been delivered.

COVID-19-Returns Policy Update

Due to the COVID-19 Pandemic we are unable to process your return until 30 days after your items have been recieved. Refunds are only avaliable on returned goods that are unopened and unused, excluding Paingone and Paingone Plus.

How to Return your item

To return items, follow the simple instructions on the reverse of the order acknowledgement that we will send to you. Please note: the company does not pay return postage. Returned parcels remain the customer’s responsibility until safely received by us and so for your protection we recommend using a recorded-delivery service and keeping the postage receipt so that in the event that it is lost, it can be traced. Hygiene-sensitive items including pillows, mattress-toppers, bed linen and products of a medicinal, cosmetic or personal nature may not be returned unless faulty. This does not affect your statutory rights. In the event that a product you receive is faulty or has been sent to you in error, Tower Health covers the cost of returning of the item. Returns that do not meet these conditions may be subject to a restocking fee and delivery charges may apply. This policy does not affect your statutory rights.

*Certain products are subject of a restocking fee of £50 pounds if the customer want to return the product.

WEE Regulations

The UK Waste Electrical and Electronic Equipment (WEEE) Regulations introduced in 2007 aim to reduce the amount of electrical and electronic equipment (EEE) ending up in landfil. We fully support this initiative and if you want to return any unwanted electrical or electronic item purchased from us then please send to Unit 24, Wilford Industrial and Business Park, Ruddington Lane, Nottingham, NG11 7EP.

Tower Health Competitions


Tower Health
24 Wilford Business Park
Ruddington Lane
NG11 7EP
Reg No. 04011361

Our competitions are open to over 18’s only and no employees of Tower Health, Medi-Direct or their associated companies are entitled to enter

Entry to the competitions is restricted to one entry per person.

Multiple entries will be disqualified.

Automated entries, bulk entries or third party entries will be disqualified!

Competitions are open to UK residents only unless otherwise stated

Prizes can only be sent to a valid UK address unless otherwise stated.

Winners will be chosen at random from all valid entries.

Winners will be contacted via email names displayed on our website.

The Judge’s decision is final and no correspondence will be entered in to.

See the competition entry point for start and closing dates.

We retain the right to require the winner to participate in post-event publicity

Tower Health is compliant with the data protection act. Our policy is such that we will not pass on your details to any third party.

Additional Information

For your information may we remind you that, where applicable, all products supplied by us are:

Clinically approved and protected by patent, the clinical trials carried out on our products are specific to the product concerned and cannot be used as clinical proof of efficacy by similar products.

Copyright protection exists on all our literature, product descriptions, images and content on this website. The initials T.M. are displayed where our design has trademark protection. This information is supplied to you as our guarantee of quality in manufacture and production. Any infringement or passing off on our products and literature will be the subject of legal action and challenged in the courts.

Please be aware of imitations and inform us if you see or suspect infringement by a person or company.

Your help and assistance will be much appreciated and help to maintain the integrity of our products.

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