Privacy Policy and Cookies

The information we learn from customers helps us to continually improve your shopping experience. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records, maintain your account with us and display content such as customer reviews.

We also use this information to improve our online store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf. Here are the types of information we gather:

Information you give to us: We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, improving our online store and communicating with you.

Automatic information we gather: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use cookies and we obtain certain types of information when your web browser accesses our website. A number of companies offer utilities designed to help you visit websites anonymously. However, we use this information to help us develop and improve our website.

E-mail communications: If you do not wish to receive marketing e-mails or other marketing type mail from us, please send an email to: enquiries@tower-health.co.uk or simply use the link at the bottom of every email we send you.

Security Policy

At Tower Health, we are committed to protecting the security and confidentiality of your personal information by providing you with a safe and secure transaction environment when ordering online. www.tower-health.co.uk uses the most reliable SSL with EV provided by Comodo, 1024-bit Secure Socket Layer (SSL) encryption for securing data communication between the browser and our website. Digital certificate technology is used to ensure transaction privacy, message integrity and server-side authentication.

Controlling your personal information / Data Protection

We occasionally make our mailing list available to other carefully selected organisations whose products and services may be of interest to you. If you would prefer not to be included in such mailings, please send an email to: feedback@tower-health.co.uk

In accordance with the Data Protection Act you may request to receive acknowledgement of any data about you being held and processed by Tower Health. To do this, send an email to: enquiries@tower-health.co.uk with your full name, address and postcode.

Links to other websites

Please be aware that any external links from our website are not controlled and a responsibility of Tower Health.

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
DotomiUser
DotomiNet
DotomiStatus
rt_NNNN
DotomiRRNNNN
DotomiSession_NNNN
We may use the services of third parties to collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalise advertisements for goods and services. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third party partners, visit the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu/.
dtm_token We may use technologies, such as our own cookies, to provide you with personalised online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, click here
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
__utma Google Analytics - Google Analytics uses this cookie to gather information on visitors behaviour.
__utmb Google Analytics - Google Analytics uses this cookie to gather information on visitors behaviour.
__utmc Google Analytics - Google Analytics uses this cookie to gather information on visitors behaviour.
__utmz Google Analytics - Google Analytics uses this cookie to gather information on visitors behaviour.

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