Tower Pharmacy services

We offer a range of pharmacy services which are funded by the NHS and offer some private services below are some of the current services being offered.

Dispensing services (NHS service)

We are a fully serviceable pharmacy and can dispense all NHS prescriptions just like any other registered pharmacy. This includes the green paper prescriptions and the newer electronic prescriptions.

If you prefer to manage your prescriptions yourself i.e. (order and collect prescriptions from the doctor) you may send the green paper prescriptions to us ready for dispensing. We can provide you with postage paid (FREEPOST) envelopes and we will deliver your completed prescriptions back to you quickly and with FREE delivery.

If you would like your prescriptions to be dispensed by the newer electronic prescription service (EPS) you may register onto the service online or if you prefer you can contact our health advisors who will help complete your registration with you. Your registration is FREE and takes less than 5 minutes to complete.

Whichever service you prefer your NHS prescriptions will always be delivered back to you with (FREE delivery) and to an address of your choice in the UK.

For more information on our prescription services please visit our prescription page

Repeat dispensing services. (NHS service)

We are able to offer this service. Please contact your GP first who will decide if you are eligible and will issue your prescription medication to this pharmacy using the repeat dispensing service.

If you would like to know more about our quick and simplified dispensing service and how it can save you time please visit our prescription page.

Medication we supply you from our Pharmacy dispensing service.

We keep a comprehensive stock of medication; this ensures that you receive your completed prescriptions promptly with minimal delays. We work with reputable UK wholesalers who are registered and regulated by the UK medicines authorities. (MHRA)

Online Doctor Service. (Private service)

If you need to speak with a doctor for a health matter or need a consultation, we work with a team of UK registered Doctors to provide an private online doctor service with no appointments necessary. Complete a short medical questionnaire and get an answer within minutes. If the doctor approves a treatment for you they will send the prescription directly to this pharmacy to be dispensed. We offer a fast next day recorded delivery for this service.

To find out more about this confidential and discreet service please visit our online doctor page.

Pharmacy essentials (private service)

These are everyday medicines that you wish to purchase for you and your family. We offer range of medication carefully selected by the pharmacist for all minor ailments and at prices usually cheaper than the high street. All orders are subject to the approval of the duty pharmacist.

Delivery charges apply for this service. For more information on delivery charges see the delivery page.

Unwanted medicines service. (NHS service)

We do accept returns of any unwanted medications. If you need to return any unwanted medication for safe disposal you should contact our healthcare advisors who will arrange a collection. However for a simplified and practical way, you may wish to consider using your local pharmacy to help you dispose of any unwanted medication.

Your medication and healthy living advice. (NHS service)

Our team of pharmacists are registered to practice in the UK and oversee the pharmacy department. They work with a team of trained healthcare advisors and are here for you and can offer you advice on all your medicines and minor aliment queries. They are the drug experts and are available when you need them, with no appointments necessary. Talk to our UK trained pharmacists; you’ll be taking good advice!

You may contact the duty pharmacist and their team in the following ways

We offer a strictly private and confidential service and you may speak with the duty pharmacist when requested.

Of course were not only here to offer you treatments and advice alone. We can help support you with any healthy living commitments you want to make. We can offer advice as well as offering support programmes to help you get you started and provide that motivation to keep those good habits going. To find out more about what services we can offer and how we can help please contact our healthcare advisors.

Should you find that we are unable to help with your enquiry’s or are not able to offer you a particular service you may find the following services useful:

Link to websites:

The pharmacy supports national and regional health and wellbeing programmes that are offered by the NHS throughout the year. Please check our pharmacy home page and our social media channels for the current programmes we are supporting.

Patient Medication Records

Our pharmacy will keep an electronic record of your personal and prescription details including your medication history. We record all requests for advice and of any advice you are given on your individual pharmacy record. This allows the pharmacist and their dispensing teams to offer you the best possible pharmacy service.

We also are part of the NHS Summary of care records service (SCR), which allows us to check your electronic health record kept at your GP surgery. The SCR service allows pharmacists for the first time to have access to key health and clinical information that would not be usually available to them. It allows them to source information quickly and from one place meaning that they are be able to respond to your questions promptly. E.g. When preventing medication interactions and provide you with an explanation to any side affects you may be experiencing. It is important to know that this is NOT access to your full medical record, held with your doctor, it is only allows the pharmacy to view the information needed when carrying out our pharmacy duties for you.

If you want to discuss the records we keep, and the information we hold please ask to speak to the pharmacist.

NHS Medicines Use Reviews (NHS service)

We are currently not offering this service but are likely to offer this service to our patients soon. To find out more about this service please contact our healthcare advisors.

NHS New Medicine Service (NHS service)

We are currently not offering this service but are likely to offer this service to our patients soon. To find out more about this service please contact our healthcare advisors.

How we reduce your risk online

Patient confidentiality and your reducing risk online are paramount to us and that is why we have taken all the necessary steps to reduce your risk. We offer a strictly private and confidential pharmacy service that complies with the Data protection act 1998, Human Rights Act 1998 and the NHS code of practice and patient confidentiality.

All our partners work under the same codes of practice and are reputable and responsible companies. We never sell or pass on any of your personal or medical data to any 3rd party companies. You may opt out of any of our pharmacy services at any time and for any reason.

How we are regulated and why you can trust us.

We a UK registered pharmacy and are regulated by the following UK health authorities so you can trust us and have the confidence that we offer our pharmacy services to you in a responsible way.

We provide all our NHS services on behalf of NHS England and they can be contacted below.

  • NHS England (North Midlands)
    Birch House,
    Ransom Wood Business Park
    Mansfield
    Nottinghamshire
    NG21 0HJ

  • Telephone: 0300 300 1234
  • Email: england.contactus@nhs.net

Contact us

You can contact the duty pharmacist and our healthcare advisors in the following ways:

Pharmacy address

  • Tower pharmacy
    Unit 24 Wilford Industrial and Business Park
    Ruddington Lane
    Nottingham
    NG11 7EP
  • Telephone FREEPHONE 0800 953 1666
  • Email: enquiries@tower-pharmacy.co.uk

Pharmacy registration and premises number: 1121305

Company Registered No. 04058285.
VAT Registration No. 763 706 613.

About us

Tower Pharmacy is owned by Medi-Direct international. The pharmacy service is under the direct supervision of qualified Pharmacists with a registration to practice pharmacy in the UK.

Our pharmacy services are offered are by way of distance selling and supply and can only be accessed over the internet. We do not offer a pharmacy service directly to the public from our registered premises.

Information pertaining to the registration status of our Pharmacists and the Pharmacy can be obtained by clicking on the following link
http://pharmacyregulation.org/registers/pharmacy/registrationnumber/1121305

Complaints procedure

We are committed to providing a high-quality service to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards and en-sure it doesn't happen again. If you have a complaint, please contact the Superintendent Pharmacist in the first instance.

Should you not be satisfied with the outcome of your complaint, your next option would be to contact your local health authority with the nature of your complaint.

If at this stage your complaint has not been resolved, you may wish to contact the General Pharmaceutical Council using one of the methods below.
Telephone: 020 3365 3400
Online form:www.pharmacyregulation.org/contact-us

Pharmacy performance and review.

Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire. The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2016/17 are provided here

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