Returns Policy

We guarantee to replace or refund any item that does not meet with your complete satisfaction. All we ask is that the item is returned to us within 14 days, unused and in its original packaging with all original documentation. If we find that the product has not been returned to us in fully resalable condition we reserve the right to refuse a refund on the item unless the item is faulty or has been sent to you in error. Once the packaging has been opened on the following products, for reasons of hygiene and safety we are unable to refund or exchange them unless they are faulty: perishable items and hygiene sensitive items including the wonder pillow, anti-allergy bedding, epitact foot products may not be returned unless faulty. This guarantee does not affect your statutory rights. We will refund your original delivery charge when a product is faulty or damaged but not when a product is simply unwanted.

If you have ordered the Pain Gone you are covered by our Money Back Guarantee as detailed in our promotional literature. If, during this time you are not completely satisfied simply return the item for a full refund on the price of the product.

A 12 month warranty against malfunction from the date of receipt is given with all electrical goods; a replacement cannot be given for any malfunction arising from misuse.